Complaint Management

Complaints are a valuable source of feedback and an important tool for business and staff development. Diligent and prompt attention to complaints can help us identify the needs of our clients and stakeholders, understand our business shortcomings, increase client satisfaction and improve overall performance.

A dedicated complaints management assessor handles all complaints discretely and confidentially.

All complaints are rated according to their importance and priority. However, independent from the priority, a confirmation of receipt will be sent within two working days.

While anonymous complaints are not encouraged, they are accepted. Complainants are encouraged to provide as much information as possible which may be of assistance when investigating the complaint. It should, however, be noted that an anonymous complaint may be more difficult to investigate since it may for example be difficult to obtain further details of the circumstances relating to the complaint.

To learn more about how we deal with complaints, please see our Complaint Management Procedure flowchart.

Official incidents/ complaints:

You want to lodge an incident or official complaint with the GLOBALG.A.P. Secretariat? Enter your complaint in the webform below or download the incident/complaint form and return it to us by e-mail to complaints@globalgap.org or by fax +49 221 57776-1999.

INCIDENT/COMPLAINT FORM


To the attention of the GLOBALG.A.P. Secretariat

The Company sending this document:

First name
Last name*
Company
E-Mail*
E-mail address confirmation*
I hereby confirm that my e-mail address is correct.
Telephone/Fax

Focus of Objection, this Incident/Complaint is about the following Company(ies):

Product/Sector:
Organisation/Company:
GLOBALG.A.P. Number (GGN) - if applicable
Service/Subject:
Name (if relevant)
Official Legal Claim No. (if applicable)

Rationale/Description of the Incident/Complaint:

1. What happened? When did it happen?
2. Until now, which actions have you taken about this issue?
3. Which other institutions or individuals started working on this matter?
Information on the affected product/animals; Description of goods/animals; Quantities, Batches, Stall, section affected; Diagnosis/laboratory test result, etc.
Documents/Material presented (Please attach evidence (including names, dates, places, address, infraction, and if applicable effects upon your interests):
Documents/Material presented:
Documents/Material presented:
I read and agree to the Privacy Policy.*
Privacy Policy
Spam protection*


All fields marked with an asterisk (*) are mandatory.
 

Note: All information will be handled confidential by the GLOBALG.A.P. Secretariat. Further actions will be agreed and coordinated together with you.